Option | Est. Delivery |
Orders
< $100 USD
|
Orders
$100-$299 USD
|
Orders
$300+ USD
|
---|---|---|---|---|
UPS International |
2 - 4
business days
|
$10.00 | FREE | FREE |
Postal Priority |
10 - 15
business days
|
$10.00 | FREE | FREE |
Tracking: Both Priority and Express options include tracking. Please, look for the tracking link in your confirmation e-mail to track your package. Orders placed late on Fridays, Holidays or during the weekend, will be processed by our shipper on the next business day.
Duties: Please note, all international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.
As our carriers are expecting unprecedented volume this holiday season, we suggest you factor in a few additional days to your required arrival date to avoid disappointment due to potential transit delays.
For international orders. We offer free express shipping (3-6 days) and free priority shipping (4-8 days). All orders are charged in USD.
Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
International exchanges and returns do not include prepaid return labels or refunds for return shipping costs.
To ship an item back to FORWARD, simply pack your item and invoice in a return envelope/cardboard box and address your return to the following address:
FWRD.com
Attn: Returns & Exchanges
12889 Moore St.
Cerritos, CA 90703
US
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items must be returned unworn and with their original tags attached.
Here are some additional tips:
Shoes scuff very easily on any hard surface so always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with shoes.
Try on over underwear for sanitary reasons. Do not remove protective slip.
Please be careful of makeup rubbing off on the garment.
If you receive an item that is damaged or defective, please contact customer service within 60 days of purchase. After 60 days, we will attempt to assist with repairs and/or obtaining replacement hardware but are unable to provide a replacement or refund for an unrepairable product.
A small number of items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.